About me
I’m a customer and operations specialist with over eight years of experience working exclusively in startup environments, from pre-seed through to expansion.
I have over five years of experience building and engaging fully remote workforces, with a proven track record in performance management and developing motivated, high-impact teams that scale with the business.
My work is rooted in tech-first efficiency—designing scalable models, systems, and ways of working from day one. As a operations specialist, I’ve led across all aspects of team leadership, with a particularly strong background in customer service. I’ve held roles ranging from frontline agent to head of department, giving me a deep, hands-on understanding of what high-performing teams need to succeed.
Experience
2025 - Present
Self -employed consultant working on a variety of operational and customer support focussed projects for clients in the healthcare, and business services sectors.
2022 - 2025
Head of Customer Support | Healthcare
2021 - 2022
UK Customer Support Manager | eCommerce
2017 - 2021
Customer Support | SIMO Mobile Network