Who am I?
I’m Rebecca, a customer and operations specialist with over eight years of experience working exclusively in startup environments, from pre-seed through to expansion.
I’ve built, led, and scaled high-performing teams across regulated industries, including telecoms and healthcare, combining deep compliance expertise with a practical, execution focused approach.
I bring experience managing in house, outsourced and offshore teams, with a proven ability to engage and align people around strategic priorities to consistently deliver first class service.
My focus is on driving operational excellence, mitigating risk, and enabling growth while ensuring that the customer experience remains central to every decision.
What can I do for your business?
- Improve margins and productivity by reducing operational risk and errors through standardisation and clear accountability
- Enable scalable growth without proportional cost increases
- Protect and grow revenue through stronger customer service performance
- Increase customer retention and lifetime value by aligning operations to the customer journey
- Accelerate decision-making and execution through improved governance and operating cadence
- Deliver targeted advisory support focused on measurable, leadership-level outcomes
Measuring success
For more specific details on metrics I've impacted, projects I've been part of and the value I can add to your business, please get in touch.
